Your Privacy Matters to Us

Bill Book Sathi ("we," "our," or "us") operates the website and application at billbooksathi.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Bill Book Sathi, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform immediately. We encourage you to read this document carefully.

We collect information you provide directly to us, as well as data generated automatically when you use our services. Here is a breakdown of the types of data we may collect:

We use the information we collect for legitimate business purposes including operating, improving, and personalising the Bill Book Sathi platform. Specifically:

• To create and manage your account and company profiles.
• To generate, store, and deliver bills, invoices, and chalans.
• To send important transactional emails such as password resets and billing confirmations.
• To provide customer support and respond to your queries.
• To analyse platform usage and improve features and performance.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited data only in the following circumstances:

• Service Providers: Trusted partners who assist in operating our platform (e.g. hosting, email delivery, analytics) — bound by strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority in India.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With Your Consent: Any other sharing will only happen with your explicit permission.

We use cookies and similar tracking technologies to improve your experience on Bill Book Sathi. Cookies are small text files stored on your device. We use them to:

• Keep you logged in and maintain your session securely.
• Remember your preferences and settings across visits.
• Understand how users navigate and use the platform (analytics).
• Detect and prevent fraudulent or unauthorised access.

You can control cookies through your browser settings. Disabling cookies may limit some features of the platform. We do not use cookies for advertising or cross-site tracking.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your device and our servers is encrypted using HTTPS/TLS.
• Passwords are stored using strong one-way hashing (bcrypt) — never in plain text.
• Access to your data is restricted to authorised personnel only.
• Our servers are hosted in secure, access-controlled data centres.
• We conduct periodic security reviews and vulnerability assessments.

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account data is retained while your account is active and for up to 90 days after deletion.
• Bill and financial records may be retained for up to 7 years to comply with Indian accounting and tax laws.
• Usage logs and analytics are typically retained for 12 months.
• Support communications are retained for 2 years to help resolve future issues.

After these periods, your data is either anonymised or securely deleted from our systems. You may request early deletion subject to applicable legal obligations.

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at privacy@billbooksathi.com.

Bill Book Sathi is designed for use by businesses and adults. Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information without parental consent, please contact us immediately at privacy@billbooksathi.com and we will take steps to remove that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to all registered users for material changes.
• Display a notice on the platform when you next log in.

Your continued use of Bill Book Sathi after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:

• Email: privacy@billbooksathi.com
• Phone: +91 84018 80188  (Mon–Sat, 9 AM – 6 PM)
• Address: Bill Book Sathi, Gadhada, Gujarat, India